Frequently Asked Questions

How can I be sure that my computer is compatible with the web meeting software?

Prior to the event, you may test your web browser to be sure you have the required Flash software. To do so, direct your web browser to the following URL: Click on the "Browser Test." If you pass the test, you will see a Congratulations message. If you do not, you will be given instructions on where you can download the newest version of Flash. This is a free download.

How do I get technical support?

You may send an email to or call 800-966-6679.

How soon after the live event can I view the on-demand archive of the program?

The archive is typically available within 2-3 business days after the live event.

When will I get registration confirmation?

You will receive your registration confirmation immediately via e-mail. In addition, you'll receive notices with the same information 10 days, 5 days and 1 day as a reminder.

What is the cancellation Policy?

No refunds or exchanges for cancellations. For more information regarding the webinars, cancellations and content, please contact NSA toll-free at 800-966-6679.