Your Voice at the IRS - the Taxpayer Advocate Service

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National Taxpayer Advocate Erin Collins will discuss problems taxpayers are experiencing with the IRS and provide updates on IRS COVID-19 challenges including the filing season, processing of returns, and what to expect with the upcoming filing season.

This meeting will be held in a roundtable/discussion format.

CPE Credit: 0 hours Federal Tax Law

Speaker: Erin Collins

NSA Webinar Program Level: Basic Prerequisites: None   Advance Preparation: None   Delivery Method: Group-Internet Based 

No refunds or exchanges for cancellations. For more information regarding refund, complaint and/or program cancellation policies, please contact NSA toll-free at 800-966-6679.

Erin Collins

National Tax Payer Advocate

Taxpayer Advocate Service (TAS)

 Erin Collins is the “voice of the taxpayer” within the IRS and before Congress.  She joined the Taxpayer Advocate Service (TAS) in March 2020 to advocate for taxpayers, protect their rights, and work toward improving the quality of taxpayer service and tax administration.

Erin has more than 35 years of experience in tax law, spanning 15 years in the IRS Office of Chief Counsel and 20 years at the accounting firm of KPMG LLP, where she retired in 2019 as the Tax Managing Director in charge of its tax controversy practice for the Western region. At KPMG, Erin represented thousands of individuals, partnerships, small companies, and corporate taxpayers on technical and procedural tax matters.  She represented clients in federal examinations and IRS appeals on domestic and international tax issues.  She also has represented several clients before the U.S. Tax Court. 

Erin was the co-author of the Practicing Law Institute’s IRS Practice and Procedure Desk book and has spoken frequently on IRS practice, procedure, controversy, and litigation matters before many professional organizations.

Before joining TAS, she represented several clients pro bono to help them resolve issues with the IRS.  She was also a volunteer and board member of a non-profit organization, Step Up, whose mission was to help girls in under-resourced communities to fulfill their potential by empowering them to become confident, college-bound, career-focused, and ready to join the next generation of professional women.

Erin earned her bachelor’s degree from the University of California, Irvine, and her Juris Doctor degree from the Southwestern School of Law.  She is married to Ed Robbins, Jr., and they have two children and three grandchildren.

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NSA is approved by NASBA, the IRS, ACAT, and CTEC as a provider of continuing professional education.

The National Society of Accountants is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website:

NSA has been approved by the California Tax Education Council to offer the above courses to go towards the annual "continuing education" requirement imposed by the state of California. A listing of additional requirements to register as a tax preparer may be obtained by contacting CTEC at P.O. Box 2890, Sacramento, CA, 95812-2890, by phone at (877) 850-2832, or on the Internet at